Medical/Psychiatric Education

Physician mistrust and the end of the doctor-patient relationship

trust meKevinMD.com published a post a couple of days ago from medical student Joyce Ho in which she admitted to discomfort raising the topic of religion with patients.  As a "polarizing" issue that could make the doctor-patient relationship "more unprofessional," Ms. Ho imagined that patients would fear playing into their doctors' prejudices, particularly if the doctor were atheist, and that this fear would push some patients away from the inquiring doctor.  Despite her instructor's recommendation to ask gentle, open-ended questions about faith and spirituality in the context of a patient's support systems, "personally, I still will not actively ask about religious preferences if the patient does not bring the issue up." As a new reader of KevinMD, I was first to comment — a mistake, in retrospect.  I imagined her concerns were merely new-doctor jitters, a phenomenon as old as medicine itself.  I pointed out that students at first find religion, sex, and many other topics difficult to broach with patients.  Yet uncomfortable topics such as these are often important, and may go unmentioned unless the doctor asks.  Trying to be supportive, I noted that patients usually worry less about a doctor's own religious beliefs, or lack thereof, than they do about their doctor's care and concern.  Frankly, I didn't imagine my comment was controversial in the least.

To my dismay, comment after comment followed that a patient's religion is none of his or her doctor's business.  To some extent this was conflated with complaints of unbidden chaplains appearing at hospital bedsides, and awkward offers by medical staff to pray with a patient who wanted no such thing.  But even leaving aside those obvious blunders, there was rampant mistrust of doctors even inquiring about religion, spirituality, or faith.

Apparently, Joyce Ho was right.  Commenters on the blog assumed we doctors jump to false conclusions — "assume certain things about certain religions" — and are apt to over-interpret based on limited information; that we are "busybodies" to ask about such matters; that the information is irrelevant at best; that "doctors might judge you"; and that we cannot help but oversimplify the beliefs of any patient who has given religion or spirituality serious thought.  A self-identified atheist living in the Bible Belt was grateful no doctor had ever asked: "We in the South have enough problems ... without also having doctors who think they should be discussing religion with their patients...."  The comment with the most "agrees" was this anonymous one-liner:

I wouldn't want my doctor asking about my religion. That's not necessary. I'm glad mine don't do that.

How has it come to this?  Haven't patient advocates and caring doctors fought for years — decades — to retain humanism in a medical system that inexorably drifts toward the impersonal and mechanical?  What happened to the hope, if not expectation, that one's doctor sees the person behind the symptoms, the whole patient?  And what on earth happened to the premise that one's doctor can be trusted with sensitive personal information?  Religion, after all, is hardly the riskiest thing one might tell a physician in confidence.

A close look at the commentary reveals the sad truth.  The healing doctor-patient relationship is no more.  The Bible Belt atheist sees religion as a source of doctor-patient antagonism.  For the rest, the patient's relationship is not to a doctor, but to a "system of care."  This system aims to fill blanks in an electronic record; one commenter advised doctors to ask, "Would you like me to list a religious affiliation?" in order that this particular blank can be left unfilled if the patient desires.

Of course, antagonism and "listing" a religion in a database are not why medical students learn to take a patient's social history, including hobbies, interests, and social supports secular and otherwise.  It's to know their patients as people, to build rapport, to honor beliefs and relationships their patients hold dear, to appreciate their patients' strengths as well as weaknesses.  It's to offer personalized counsel, so that (to take the most basic example) the non-religious are not advised to seek solace in church, nor the faithful to neglect it.  Occasionally it's to develop a differential diagnosis for a medical condition unexpectedly related to a patient's social interests or behavior.  And often it's to learn a patient's values and preferences regarding end of life care, so that when that patient is unable to express them, his or her trusted doctor already knows.

All of this applies to a doctor, a well-meaning, trustworthy (if fallible) human fiduciary who listens in confidence.  In stark contrast, systems of care suffer diffusion of responsibility.  They spread personal information in unpredictable ways, outside the patient's control and awareness.  Thus, one commenter wrote, "I don't want that kind of information in my medical record," while another elaborated, "Blue Cross and the xray technician and everyone else who comes in contact with the chart have no need to know what religion the patient is unless the patient chose to share it with everybody."

Health reform provides long-overdue expansion of health coverage.  On the supply side, it promotes systems of care to enhance efficiency and decrease costs.  It's important to realize what we may already be losing in the bargain: the traditional personal relationship with a physician entrusted to handle intimate details of one's life with discretion and wisdom.  If it is no longer safe to divulge one's religion, what about one's sexual habits, recreational drug use, risky hobbies, and myriad other touchy subjects?  Widespread self-censoring of this information, to prevent it from entering large medical databases, may turn out to be more hazardous to public health than all the inefficiencies of the old approach.

Psychotherapy as generic conversation — Sloppy thinking in psychiatry 4

This fourth installment in my "sloppy thinking" series turns to psychotherapy, or what passes for it in some psychiatric practices.  A very brief history: Sigmund Freud, a neurologist, invented psychoanalysis and its offshoot, psychodynamic psychotherapy, about 120 years ago.  It was, first and foremost, a treatment that involved talking — not merely a conversation that happened to make the patient feel better.  Years later, the object-relations school of psychoanalysis and the humanistic psychology movement of the 1960s partly shifted the focus of dynamic psychotherapy away from technique and toward a healing relationship, a shift prefigured by pastoral counseling and by the ministrations of the nursing profession.  Nonetheless, dynamic psychotherapy remained a treatment: a professional service with clear goals and a coherent rationale, aimed to remedy defined psychological conflicts or deficits.  Meanwhile, over the same century or so, academic psychologists developed the theories and practices of behaviorism via experiments with animals, and later applied behavior modification and various behavioral and cognitive therapies to human suffering.  While such treatments could be offered in a humane and caring manner, the relationship itself was not considered curative. Psychoanalysis and psychodynamic therapy originated in a medical context, and psychiatrists historically have been trained in its theory and practice.  (In contrast, psychologists historically tended to practice the empirically based behavioral and cognitive therapies developed in academia, although this distinction between the disciplines has faded.)  Prior to the advent of psychoanalysis, psychiatry was a medical specialty focused on the management of severe mental illnesses that rendered sufferers incapable of living in mainstream society.  But by the mid-20th century, the field had adopted the new "talking cures" to treat higher functioning patients.  For a few decades, roughly 1950 to 1980, the popular image of the psychiatrist was a psychoanalyst with the trademark couch in the office.

The emphasis in psychiatric training and practice shifted dramatically away from psychotherapy and toward medication treatments in the 1980s as a result of several factors.  Promising classes of medications such as SSRI antidepressants and atypical neuroleptics were developed; federal research funding shifted toward biological psychiatry; psychiatry's new diagnostic manual (DSM-III) encouraged medical-model thinking; managed care tightened the screws on reimbursement; and competition from non-physician mental health professionals heated up.  Psychopharmacology became a defensible niche for psychiatry, unlike psychotherapy which saw increasing competition from psychologists, social workers, marital and family therapists, and others.

Currently, many American psychiatry residencies offer minimal training in psychodynamics, or psychotherapy in general (interesting debate here).  I consider this very unfortunate.  Psychodynamically informed treatment is far richer and more sensitive — ultimately, I have to believe, more effective — even if psychodynamic psychotherapy itself is not offered.  For example, unconscious dynamics can help explain medication non-compliance, and can shed light on difficult psychiatric consultations on medical or surgical inpatients.  It's hard to deny that a mental health professional with a deeper appreciation of human emotions, conflicts, and psychological defenses has an advantage over the same professional without this appreciation.

Where's the sloppy thinking?  It results from the inescapable fact that most psychiatric patients harbor thoughts and/or feelings they want to talk about.  A psychiatrist who avoids all such conversation feels like an "ape with a bone," a medication technician who does his own little piece of work well, but misses the big picture.  So the psychiatrist talks with the patient for 30, 45, or 50 minutes, which makes both the psychiatrist and patient feel better in the moment.  It is billed as psychotherapy, but is it?

That depends on what happens in those 30, 45, or 50 minutes.  Is it well-conducted cognitive-behavioral therapy?  Hardly ever.  Nor is it psychodynamic psychotherapy if it's no more than a conversation that temporarily makes the patient feel better.  Dynamic psychotherapy is a structured treatment that includes a dynamic case formulation, a coherent rationale, strategic interventions, and treatment goals — features uniformly absent in this typical scenario.  Some call these unstructured conversations "supportive psychotherapy," but even that has a technical definition and clear goals.  Supportive psychotherapy is more than letting the patient "vent," or chat as though it were a social visit.  Perhaps all this mislabeling is an unfortunate mistake by well-meaning practitioners who were never trained to perform or recognize actual psychotherapy.  Or maybe it's intellectual laziness.  Or insurance fraud.

An honest profession would call such encounters what they are: Humane medication visits.  Stripped of the pretense of psychotherapy, we might admit that it often takes more than ten or 15 minutes to find out how a patient is doing, and that conversely it doesn't require aimless (yet remunerated) chatting for the better part of an hour either.  By clearly differentiating psychotherapy from generic doctor-patient conversation, we'd regain respect from other mental health professionals who have come to believe that psychiatrists don't take psychotherapy seriously, or that we pompously claim we know what we're doing when we don't.  These criticisms really boil down to irritation at psychiatry's sloppy thinking about psychotherapy, a tragic irony considering the field's long history with this treatment modality.

You guessed it: photo courtesy of Petr Kratochvil.

Review of HealthTap

As posted below, I joined HealthTap a month ago, impressed with its vision of bringing real medical expertise to the public in a Yahoo Answers type format.  Since then I've participated actively.  As of today, I've answered 40 questions, and I've been thanked by 30 members — it's tempting to call them patients, but they're not.  Other physicians have agreed with my answers 60 times; I've agreed with some of theirs as well.  HealthTap claims I've helped over 4000 people; I have no idea how they calculate that.  I've earned 3600 points and 13 rather trivial "awards" by virtue of my activities, granting me "Level 7" status as a "Leading Medical Expert."  I haven't yet used the mobile app or social networking links (i.e., to Facebook, LinkedIn, or Twitter), nor have I written "tips" or "health guides," collections of answers and tips under a defined theme.  I also haven't done much with the networking feature: I "follow" one other psychiatrist, and eight physicians follow me, which basically means they find out immediately if I post something (and their dedicated readers see it as well, like a Facebook "wall").  Today, HealthTap reposted my piece on support and insight in therapy to their blog. All in all, it's been fun.  The awards, points, and "levels" are a bit silly, but they add some zing.  Answering questions in 400 characters isn't as hard as I expected, and part of the fun is deciding what to say in so few words.  It's also interesting to read what other MDs write, especially in fields other than mine.  And it does feel nice to volunteer simple answers to real questions people have.

HealthTap democritizes medical knowledge, and brings the public closer to instant "ask your doctor" convenience than other health sites I've seen.  But looming over the enterprise is the reality that we are not "your" doctor.  The terms of service and legal disclaimers underscore that no doctor-patient relationship exists via the site, and that medical answers are intended to be generic, not for an individual.  But patients, I mean members, mostly ask first-person questions that address their personal medical concerns.  That's the whole idea.  And very often we doctors reply that there are many possible diagnoses or etiologies to consider, but that only an in-person medical evaluation can sort them out.

While HealthTap is an inspired effort, in my opinion it is hampered by the wrong model.  It tries to be a social networking site, when in reality it's a knowledgebase.  Social networks derive value from interconnected communications among members; think Twitter and Facebook.  But people don't chat about health issues on HealthTap, nor do they befriend others.  They seek answers to questions.  HealthTap's social network model encourages asking the same questions over and over, since quick access to doctors is emphasized, not the fact that thousands of questions have already been answered.  For example, in my one month on the site several members have asked how to treat anxiety.  It's a good generic question, but it's already been answered a number of times — at least as well as one can answer such a broad question in 400 characters.

HealthTap encourages doctors to create a Virtual Practice to "enhance your reputation, get new patients, and improve practice efficiency."  I don't quite see the utility, but perhaps this works better for other specialties.  I can imagine a family physician pointing real patients to his or her HealthTap page for tips or guidelines about common complaints.

I think HealthTap would serve its members better by embracing the knowledgebase model.  Make prior questions and associated answers more easily searchable, and give searching priority over asking anew.  If a user's specific question is not found, it could be submitted to HealthTap staff for vetting.  Duplicate or incoherent questions could be rejected, grammar and spelling cleaned up, and meaningful tags added to facilitate retrieval later.  To encourage participation, doctors could still be recognized for answering quickly or often, or with answers colleagues agree with.  Thanks could still be offered by members for helpful answers, and everyone could still log into personalized pages as they do now.

HealthTap is reportedly popular and growing rapidly.  HealthTap Express, the mobile app, is the #1 Staff Pick on Android Market.  As long as people seek health information online, and as long as doctors volunteer to provide it, HealthTap's future seems bright.  But it could be so much more if its architecture better matched its primary purpose.  Social networks are great for social networking.  Knowledgebases are great for organizing, storing, and retrieving knowledge.  The doctor-patient relationship, a small social network, cannot exist on HealthTap, but a great deal of medical knowledge already does.  Its organization and accessibility could be greatly enhanced without sacrificing the responsiveness and personalization that brings smiles to the HealthTap team and its members.

healthTap

Last week I was invited to join an online service called healthTap.  I signed up this weekend, and have been enjoying it so far.  It's a free membership site where users ask brief medical/health related questions.  The questions are then answered, also briefly, by one or more physicians in the "Medical Expert Network."  Each doctor has a personalized page listing all questions he or she has answered so far, some additional related material, as well as practice and contact information.  There is no compensation for the doctors other than this publicity, including easy, built-in ways to spread one's thoughts using social media such as Facebook, LinkedIn, and Twitter.  There's also a free mobile app to access the site. My early impression is that healthTap started with a Yahoo Answers model, then greatly improved it by vetting professional respondents.  Answers are a maximum of 400 characters (a short paragraph), so the information comes in small, bite-sized chunks, not long monographs.  The quality of the answers varies of course, but it's generally pretty good given the space limitations.

I just added a healthTap widget to the right-hand column of this page.  It shows some of the questions I've answered.  You can read each answer within the widget by clicking, and it also aims to sign you up on healthTap.  I see no harm in doing so.  You'll have access to a well-meaning group of 6000 US-licensed physicians in all specialties, who volunteer to answer your health questions.  Note that there is no doctor-patient relationship formed this way:  Having questions answered online is no substitute for a real in-person consultation.

Therapy for therapists

Tara Parker-Pope of the New York Times blog Well featured my prior post, on the feelings some patients have as they imagine whether their psychotherapists have been in therapy themselves.  My post was about patients' fantasies, not the reality of therapy for therapists.  Nonetheless, many of the comments argued for the great value of such therapy, and one or two expressed amazement that such therapy is not universally required.  I agree that psychotherapists have much to gain from personal therapy, and in this follow-up post I'll offer some reasons why. Is therapy required in order to become a therapist?  In the U.S., generally not.  According to Geller, Norcross, and Orlinsky [1]: "In most European countries, a requisite number of hours of personal therapy is obligatory in order to become accredited or licensed as a psychotherapist.  In the United States, by contrast, only analytic training institutes and a few graduate programs require a course of personal therapy."

A "training analysis" is required to become a psychoanalyst.  I.e., one must be analyzed oneself.  However, in the U.S. personal therapy is not required to practice other schools of psychotherapy, nor to obtain licensure in mental health disciplines such as psychiatry, clinical psychology, etc.  Specific training programs within a discipline may require it, and certainly a large number of programs recommend personal psychotherapy for their trainees.  Indeed, many strongly encourage it by offering referrals to therapists, low-fee therapy, time off from training to attend therapy, and so forth.  In a 1994 survey of psychologists by Kenneth Pope and Barbara Tabachnick, 84% reported having had psychotherapy themselves, although only 13% had attended a graduate program requiring personal therapy for therapists-in-training [2].  Whether by mandate, urging, or independent choice, many practicing psychotherapists can claim experience in "the other chair."

At the most commonsense level, a therapist who knows what it is like to be a patient may be more empathic, and may anticipate unstated feelings more readily than a therapist without this first-hand knowledge.  For example, vacation breaks can feel extraordinarily disruptive to patients, a fact that can be taught in lectures or textbooks (or blogs), but may not be fully appreciated until it is experienced oneself.  Transference in general is better understood experientially than learned academically.  Even non-analytic therapists can benefit by recognizing transference and other common "real-time" emotional reactions, conscious and unconscious, in their patients or clients; these can affect rapport, treatment adherence, and so forth.  Psychodynamically informed practice is a hallmark of psychiatry, even when psychodynamic treatment is not offered.  The same, I would argue, is true of other mental health disciplines.  Psychologists conducting CBT and clinical social workers leading support groups should know about psychodynamics too.  And the best way to learn dynamics is experientially, in one's own psychotherapy.

The argument is even stronger for therapists who practice traditional psychodynamic therapy, where transference and countertransference are essential treatment tools.  As I wrote last year, it takes self-knowledge to use countertransference therapeutically. Without this self-knowledge it would be impossible to sort out the patient's issues from one's own.  In seminars for psychiatry residents, I point out that our field has no blood test or brain scan to directly measure thoughts and feelings in the interpersonal space.  Our own feelings, countertransference broadly defined, is the sensitive instrument we bring into the consultation room.  The therapist's own psychotherapy "calibrates the instrument" so he or she can better trust its readings when applied to patients.

To me, this is the main reason to recommend therapy for therapists.  In addition, others have argued that it normalizes and destigmatizes being in therapy (assuming the therapist discloses his or her personal therapy to the patient); that it improves one's performance as a therapist non-specifically, by relieving stress and tension; and that it may give the therapist "a valuable perspective on what works and what doesn't." Several commenters on the NY Times blog believe the therapist's own therapy encourages humility, and may decrease errors based on hubris and unexamined countertransference:

We are to be one of the self monitoring professions, responsible in a unique way as the stewards of our treatment with our clients.... Having our own issues worked with ... goes a long way toward ensuring a unique quality of care.

I would be very wary of a therapist who had never sought therapy for him or herself. To me it would smack of an "I don't need it — it's for messed up folks like you" attitude.

I am also frequently shocked by the stories my patients will tell me about being in therapy with someone who clearly hasn't worked on their issues. It can be very damaging to a patient...

A personal psychotherapy does not guarantee that a therapist will be caring, non-abusive, technically proficient, or effective.  But there is little in psychotherapy, or in life, that is guaranteed.  Psychotherapeutic work, particularly the psychoanalytic and psychodynamic varieties, seems closely tied to the therapist's self-knowledge and willingness to self-reflect.  If we are to use our own perceptions and reactions as sensitive instruments in the consultation room, we are well-advised to take good care of the equipment.

 

[1] Geller JD, Norcross JC, and Orlinsky DE, The Psychotherapist's Own Psychotherapy: Patient and Clinician Perspectives, Oxford University Press, 2005.

[2] Pope KS and Tabachnick BG, "Therapists as Patients: A National Survey of Psychologists' Experiences, Problems, and Beliefs" Professional Psychology: Research and Practice, 25(3), pp 247-258.